The European Commission is now launching an investigation into whether WhatsApp’s new policy that disallows AI providers from using its business tools to communicate with users may breach EU competition rules.
On the face of it, things are pretty clear – WhatsApp owner Meta has Meta AI, which is very prominently featured inside all of its apps, including WhatsApp. And while competing AI providers have been able to offer their chatbots inside WhatsApp, Meta recently prohibited third party AI providers from using the WhatsApp business tools “when AI is the primary service…
Source: GSMArena.com – Latest articles
